Free shipping on U.S. orders over $75!
Free shipping on U.S. orders over $75!

FAQ

Q: I've seen an item but I cannot seem to find it online?

A: If you see an item on our social media page but do not see it on our website the item is likely out of stock. We understand how frustrating this can be so it is likely your favorite items may restock or be replaced with a similar style. Be sure to sign up for our newsletter in the pop up or on the bottom of each page where you will receive information on restocks, sales, and new arrivals.

Q: Where do you ship?

A: We ship worldwide! International shipping roughly takes 5-7 business days in transit. Please note we are not responsible for any delays or fees due to customs. Please contact your local postal service for more information on customs and duties.

Q: What are your shipping options within the United States?

A: Standard Shipping: $6.95 5-10 business days. No signature required.

Q: What are your shipping options for International Shipping?

A: We have two shipping options for shipping Internationally.

APC International Duties & Taxes Prepaid (7-14 business days) : International Priority Duties & Taxes Prepaid. Your customs fees are prepaid and no funds will need to be collected prior to delivery.

DHL Express Worldwide Duties & Taxes Unpaid( 3-5 business days) : Your customs fees will need to be collected before DHL can deliver your package. You may be charged a service fee by DHL for these fees.

Q: How do I track my order?

A: Your order will process for 24-48 business hours. Once your order has shipped an email will be sent to you containing tracking information. Additionally please allow 24-48 business hours for your shipment details to update with USPS.

Q: What is considered a Final Sale?

A: All Swimwear, Intimates, and accessories are a final sale. In addition, any and all sale items are also final. Refunds and exchanges are not permitted.

Q: My coupon code is not working. Why?

A: If you are having difficulties with your coupon code please contact us info@veroellie.com as the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions.

Q: How do I know if my order has been placed?

A: Upon completion of your order a confirmation email with the details of your order will be sent to you. Please ensure your checkout process is complete until you reach the page containing your order number. If you have any additional questions feel free to contact our support team at info@veroellie.com. One of our Customer Service representatives will be happy to assist you. Kindly note to check your spam folder as the email may have filtered into that folder.

Q: What if my order has not been delivered?

A: If after contacting USPS you still need assistance regarding locating your order feel free to contact us at info@veroellie.com and one of our representatives will be happy to assist you.

Q: I've just placed my order, Can I change it?

A: We prepare your order for shipment very shortly after your order is placed. This quick turnaround time does not allow for any changes to your order. We apologize for any inconvenience!